Refund policy

Returns & Exchanges

Our policy lasts 30 days. If 30 days have passed by since your purchase, unfortunately, we can’t offer you a refund or exchange. This is basically the only requirement.

To return your product, please email us. We will provide you with a shipping label to return your item.

Please be advised that the $15 return shipping fee will be deducted from your return for customers within the contiguous US.

Once your request for a refund has been approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

If you buy Round Lab products from authorized or unauthorized retailers or other unauthorized sources, we regret that we cannot offer you an exchange or refund. Please email the customer service team of the retailer you purchased from.

Original Packaging Requirement: Please ensure the item is sent back in the original outer box. If this box has been disposed of, you must use a box of similar size for the return (please, no refrigerator boxes!). This helps us keep return shipping costs down.

**Important: A $15 fee will be deducted from your refund if the original packaging is not used for the return. This fee compensates for additional handling costs incurred by returns without the original box.

Bundle Sets offered as part of special promotions: If you purchase a bundle set at a discounted price during our special promotions and decide to return only part of the set, the discount will be voided and the price of the remaining items will be charged as full-priced items. 

Cancel order

If you need to cancel an order you have already placed, please email us and include your order number in the email. We will do our best to accommodate your needs.

We do our best to speed up processing and shipping times. Hence there is a very small time gap to cancel/change your order or to change the address of your order. However, we cannot guarantee that we will be able to do so, as there are varying time limits in which we can do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. 

Exchange products

We offer a one-time exchange option for eligible items. After two exchanges have been made, we are no longer able to offer a refund.